Right On Time
ERP consulting firm Panorama tell us that the key to success is Process Re-engineering and Change Management. XSOL addresses both issues by giving all those involved in the change a clear picture of their role in the business so that they understand what happens upstream and downstream of them in the process(es) in which they participate, plus an accurate definition of exactly what they do and how this will change with the introduction of new system functions.
XSOL has 3 unique features that get everyone on the same page and the new system defined in short order:
- Visualization – showing everyone (both vendor’s software specialists and customer’s staff) how the business operates using pictures that reflect the real world environment.
- Workflow – with XSOL it is easy and quick to define and agree the steps in the core process workflows, from person to person, desk to desk, or work-centre to work-centre.
- To-be system – XSOL treats end user tasks, including ERP/CRM functions, as reusable components that can be dropped onto appropriate To-be workflow desks/machines.
XSOL provides a highly visual structured model of an entire business, so that from the outset both customer and vendor see the same picture of how the customer’s business operates, how work flows through its core processes between the desks at which the detail of user tasks are defined, including the vendor’s software functions.
Using a model of the business in which a new system is being implemented means:
- You can link customer information, system functions and training material to individual users in their workplace so that they know how to implement and operate every software-based task.
- You can tailor a packaged implementation process for each customer, enabling project costing, timeline monitoring, directing ‘board room pilots’, document collection and in-situ user training.
- 3. The resulting model of the business can be used for compliance audits, business analysis and Lean improvement – and re-used when upgrading to new software releases.
Successful System Implementations
Read about some successful system implementations by clicking on any of the case study, interview and whitepaper documents below.